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FAQ's

How do I shop?
1. Browse the website
  • Click on the different categories to view products.
2. Choose your signs
  • If you see a sign you like, simply add it to the shopping cart.
3. Checkout
  • Complete your order online and your signs will be delivered to your school within 28 days. The invoice will be in the parcel, to be paid within 28 days.
There are many ways for you to pay. You can pay by BACS, by cheque, by PayPal, by Credit Card, by Debit Card or by invoice*.

* You may select to pay by invoice during checkout if you are an LEA funded School and are able to supply us with a purchase order number. We shall send you an invoice with your order, to be paid within 28 days.

What are the signs made of?
  • Made from 5mm thick plastic
  • Perfect for indoors & outdoors
  • Long lasting robust signs
  • 100% waterproof
  • Supplied with pre-drilled holes
  • Supplied with screw fixing pack
Can I use your products outdoors?

Our products are digitally produced on a fully weatherproof material. The UV protected inks ensure bright long lasting colour, making them ideal for outdoor use.

How do I fix the signs to the wall?

All our signs come with pre-drilled holes and a screw fixing pack. Each pack contains wall plugs, anti-rust round headed screws and plastic washers.

How do I order a personalised product?

Step 1.... Choose a sign and add it to your shopping cart.
Step 2.... Tick the personalisation box ‘I would like to personalise this product for free’.
Step 3.... Fill in your personalisation instructions in the box
Step 4.... Complete your order and proceed to checkout.
Step 5.... We shall create the artwork for your sign and email you a proof to check and approve before we proceed to production. We will not print a personalised sign until we have received artwork approval by email.

How do I send my logo and text to you?

When supplying your logo, please ensure the logo is of the highest quality possible. Email your logo to info@upsondowns.co.uk Please insert the school/nursery name in the subject field when emailing. We will email you a proof before production. Please check the proof thoroughly before approving. Before production, any further amends will be charged at £10 per amend.

How do I send you a drawing?

We would recommend that you colour copy the drawing before you post it, just incase it gets lost in the post. We would advise posting it recorded delivery if it must be returned to you. Simply post it to us along with your school details. Alternatively you can scan it into your computer and email it to us. We would suggest scanning the drawing at a very high resolution. (just give us a call if you are unsure)

How do I contact you?

Phone us on 01423 521654,
Fax us on 0844 443 2455,
Email us at info@upsondowns.co.uk
Post us to Upson Downs Ltd, 13 Claro Court Business Centre, Claro Road, Harrogate, North Yorkshire, HG1 4BA

How long will it take?

Delivery takes up to 14 days from confirmation of your order. If you need it in a hurry, let us know and we will try our best to speed up the delivery. Bespoke products may take longer, depending on the proofing stage. If you approve the artwork straight away you will receive your order within the 14 days.

How will it arrive?

At Upson Downs we take great care of your signs. To guarantee absolute satisfaction your order will be carefully bubble wrapped and packed securely. All our parcels are on a track and trace system and we have a designated friendly local courier to deliver your parcel directly to your school in perfect condition.

How do we pay?

CREDIT/DEBIT CARD You can pay by credit or debit card online.
CHEQUE Once you have chosen your products, you will be given the option to print out your order and you can then post it to us along with a cheque made payable to Upson Downs Limited.
PAYPAL If you have a Paypal account.
BACS Once you have chosen your products, you will be given the option to pay by BACS.
INVOICE This option is only available if you are an LEA school. Payment terms 28 days from initial order

I cannot find what I am looking for

We offer a bespoke design service, simply email us your ideas and we will try our very best to create your requirements. If your new product idea may be of interest to other schools/nurseries, then we will create the artwork free of charge!

What payment methods do you accept?

You can pay by cheque, BACS, Visa, Solo, Mastercard, American Express.

Why do I have to create an account?

Creating an account allows you to re-order simply by entering your email address and password, saving you entering all your details again. You can also use your account to check your despatch date and order progress. We do not store your payment details for your own security.

Is the website secure?

Yes, your payment details are taken by a secure server using Sage Pay, the largest independent payment service in the UK.

Do your prices include VAT?

Our prices are exclusive of VAT.
VAT is added once you proceed to checkout. Our VAT number is 937 8838 59.

What are your delivery charges?

Free Super Saver Delivery: If your order total exceeds £100, all UK mainland addresses will not be charged for delivery. The estimated delivery time is 1-2 business days after dispatch within the UK.
Standard delivery: £10 per order within the UK. The estimated delivery time is 1-2 business days after dispatch within the UK.
Outside UK Mainland Delivery: The Channel Islands, Northern Ireland and Southern Ireland customers are treated by our carriers as an overseas address, and are therefore charged at a higher rate than the UK.
Contact us for prices for overseas or outside the UK mainland.

What is your Returns Policy?

If you are not happy with your signs, please contact us immediately. We offer a money back guarantee providing you contact us as soon as your delivery has been received. We are unable to refund items ordered in error. We cannot refund personalised products once approved. We will not be able to refund the delivery charge for your order. The delivery charge for returns will be at your cost and the products must arrive back to us in perfect condition for a full refund.
All aluminium signs are custom-made to order and cannot be refunded.

When returning goods, we recommend you use a 'signed-for' service, as proof of posting cannot be regarded as proof of receipt, to guarantee the goods return to us in perfect condition.

No liability is accepted and no guarantee is available for goods which are damaged or fail to function as a result of the surface to which they are applied or stresses, conditions, weather, installation, to which they are subjected after delivery. 

We will at our discretion replace defective Goods where the defects appear under proper use, PROVIDED THAT:

You give us notice in writing of the defects complained of upon their becoming apparent;

We find to our reasonable satisfaction that such defects have arisen solely from our faulty design, or delivery.

The defective Goods are returned to our factory at your expense if we so request.

We give no warranty regarding the fitness for purpose, performance, use, nature or quality of the Goods and Services.

Can I use chalk pens on the chalkboards?

We would not recommend the use of chalk pens or permanent markers on our chalkboards and whiteboards. We only recommend using real chalk on the chalk boards and Berol dry-wipe pens on the whiteboards. 

 

What if my parcel arrives damaged?

When you receive your parcel, you will be asked to sign for it.
Please check the parcel contents before signing to make sure that nothing has been damaged. If the courier does not want to wait, please sign DAMAGED to ensure we can make a claim, if any of your signs are damaged.

If you sign for your parcel as undamaged and your signs are damaged, we cannot make a claim and unfortunately we cannot reimburse the customer for any damaged signs.

If you are unsure, please contact us.

How do I order a bilingual sign?

We can turn any of our existing signs into a bilingual sign or alternatively, if you have your own ideas, give us a call to discuss your ideas and we can let you know the possibilities. If you would like to change one of our existing signs into bilingual, simply email us the english text alongside the translation, we will then create the artwork for you and email it for you to check before we proceed to production.

8 Questions Teachers must ask before purchasing School Signs

Can I get it cheaper elsewhere?
Get several quotes from several companies before you choose which company to use. Some companies may be cheaper but may not offer the best quality or service.

Can I see some examples?
Ask the sign company to visit your school with some examples of signs so you get a feel of their capabilities and perhaps see some different shaped signs to help you with your decision.

Do I have to make a decision whilst they visit the school?
Don’t ever feel pressured to make any decisions without giving it plenty of thought. Your signs will change the overall look of the school, take your time in choosing exactly what you would like, afterall, it’s you that’s going to be admiring them for many years to come!

Can I see the artwork before it gets printed?
Make sure you ask to see a proof of the artwork before the sign company prints your signs.Do not feel scared to make changes to the artwork and do not allow the sign company to proceed until you are completely happy with the artwork.

Will it fade?
The last thing you want to do is spend your budget on a sign, only for it to fade in sunlight. Make sure the sign company uses fade resistant inks to ensure it does not fade in direct sunlight.

Is it waterproof?
Make sure your new signs are not going to rust and that the colours won’t run when wet. Make sure it is suitable for outdoors and is 100% waterproof.

How long will it take?
Ask how long the sign companies turnaround is so you have some dates to work to. Set a deadline so you can chase them if they haven’t met the deadline set. Not all companies are as reliable as they first appear.

What if I’m not happy with it when it arrives?
Check the sign companies returns policy. Generally if they offer a 100% satisfaction or your money back guarantee, you know that your purchase is risk free. It may be worth asking to see some testimonials from their customers.

If you would like a no obligation site visit from Upson Downs to discuss your sign requirements please contact us on 0844 809 20070844 809 2007 or email us at info@upsondowns.co.uk.

Can we set up an account?

This option is only available if you are an LEA school. Payment terms 28 days from initial order. All other customers must pay before we proceed to production.

New customers placing large orders may be required to pay a 50% deposit before we proceed to production.